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Mobile: Update your Password
Mobile: Update your Password

How to change the password associated with your account on the Proof online platform

Updated over a week ago

Visit the Proof V10 landing page and login to your account. Learn how to login to your account.

  1. Once logged in, click the menu icon in the top right corner of the screen, outlined in red on the image below. From the dropdown menu that appears, click ‘Settings’.

    [Alt: Screenshot of the Proof platform homepage, with the menu icon outlined in red.]

  2. You should be directed to your Profile settings page. Click the ‘Password & Security’ button outlined in red from the left-side options menu.

    Screenshot of the ‘Password & Security’ button outlined in red in the ‘Settings’ page.

  3. Enter your current password and the new password you would like to use in the blank fields. Then, click ‘Update Password’.

    Screenshot of the ‘Password & Security’ page.

  4. You’re all set! You should now be able to login with your new password from the main login page.

    Tip: Be sure to update any password managers you may use with your new credentials so that you don’t need to reset your password again the next time you try to login.

    Screenshot of the ‘Password Updated’ message.


Not receiving the password reset email and/or seeing an error when you try to reset your password?

You may be entering an incorrect email address for your account. Ensure you are entering the correct email address used for your Proof account in order to reset your password. Don’t forget to check your spam folder and mark messages from Proof as “safe”, as some email clients may flag infrequent senders as potential spam.

Seeing an error when you try to enter and confirm a new password?

Ensure you are not using a previously used / expired password. For security reasons, your password will have to meet certain character requirements, so make sure you are addressing any validation errors displayed on the screen.

If you are still experiencing trouble resetting your password after attempting these steps, please contact Support for additional help.

Welcome to your Proof dashboard homepage. Having trouble? Send us an email at [email protected], and we’ll be happy to help.

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