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Mobile: Reset Your Forgotten Password
Mobile: Reset Your Forgotten Password

How to reset your password for your account on the Proof online platform

Updated over a week ago

  1. From the login page, click the ‘Forgot your password?’ button.

    Screenshot of empty login form with red outline surrounding the ‘Forgot your Password’ link.

  2. On the Reset Password page, enter the email address associated with your account. Click the ‘Continue’ button.

    Screenshot of the empty email input form.

  3. Check the inbox of the email address you entered above. If you have an account associated with this email address, you should have received a “Reset Password Request” email from Proof. Click the ‘Reset Password’ button.

    Not seeing this email? Check your spam folder and ensure that messages from Proof are marked as ‘safe’. Be sure to enter the correct address associated with your Proof account.

    Screenshot of the ‘Reset Password’ message and link in an email inbox.

  4. You should be directed to a secure page for creating a new password for your account. Enter and confirm your new password. Press the “Submit” button to complete the password reset.

    Seeing an error message? Ensure that your password meets any security requirements shown.

  5. You should now be able to log in with your new password from the main login page.

    Tip/Reminder: Be sure to update any password managers you may use with your new credentials so that you don’t need to reset your password again the next time you try to login.


Not receiving the password reset email and/or seeing an error when you try to reset your password?

You may be entering an incorrect email address for your account. Ensure you are entering the correct email address used for your Proof account in order to reset your password. Don’t forget to check your spam folder and mark messages from Proof as “safe”, as some email clients may flag infrequent senders as potential spam.

Seeing an error when you try to enter and confirm a new password?

Ensure you are not using a previously used / expired password. For security reasons, your password will have to meet certain character requirements, so make sure you are addressing any password validation errors displayed on the screen.

If you are still experiencing trouble resetting your password after attempting these steps, please contact Support for additional help.

Having trouble? Send us an email at [email protected], and we’ll be happy to help.

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